Privacy and Cookie Statement, Version 1.0

We respect your privacy. Tandartspraktijk Hofland is committed to safeguarding your privacy and will handle any information you provide to us with confidentiality. We comply with applicable privacy laws and regulations when processing personal data. This privacy and cookie statement explains how we handle your data.

Categories of Personal Data

When you use our website and its available services, you provide us with certain data. This also occurs in our practice as part of the treatment agreement. These may include personal data. We only store and use personal data that you directly provide or that are clearly provided to us for processing purposes.

Depending on the service you use, we may collect the following data:

• Name and address details;
• Gender;
• Email address;
• Phone number;
• Health information;
• Name of your health insurer;
• Names of your other healthcare providers;
• Appointment time;
• Payment details;
• IP address

Basis for Data Processing

We are only permitted to process your personal data legally if we do so on a legal basis. We process your personal data because it is necessary for fulfilling the agreement between you and us, as outlined in Article 6(1)(b) of the General Data Protection Regulation (GDPR). Additionally, we may process your personal data for another legitimate interest, such as informing our patients about updates or changes to our services. This basis is outlined in Article 6(1)(f) of the GDPR.

Purposes of Data Processing

The personal data we collect is used for the following purposes:

• Creating your file to register you with the practice;
• Maintaining your medical records;
• Scheduling an appointment;
• Performing a treatment;
• Keeping track of your stated preferences;
• Sending a newsletter;
• Improving our services;
• Performing other services you request.

Sharing Your Personal Data with Third Parties

We generally only share your personal data with third parties if you have given your consent. Data may be shared without your consent if necessary to fulfill the agreement between you and us or if a legal obligation requires it.

Retention Periods

We will not retain your data longer than necessary for the purposes described in this privacy and cookie statement, unless required by law. We adhere to the legal retention period of 15 years for medical records as stipulated in the Medical Treatment Agreement Act. In addition to the WGBO, we also consider retention periods from other legislation when necessary.

Security Measures

We have implemented appropriate security measures to protect your data as effectively as possible. A privacy policy has been established and implemented within the practice.

Links to Third-Party Websites (via Hyperlinks)

To assist you, we have included links to third-party websites on our own site. Please note that when you visit these websites, the terms of their privacy statements apply. We recommend reading the privacy statements of these websites before using them further.

Use of Cookies

Our practice website uses cookies for its functionality. Cookies are small information files that can be automatically stored on or read from your device (such as a PC, tablet, or smartphone) when you visit a website. This occurs via the web browser on your device. There are different types of cookies. We use the following types of cookies:

• Analytic cookies: to analyse how visitors use our website and to make improvements based on this information;

Cookies from the American company Google are placed via our website as part of the Analytics service. We use this service to track and report on how visitors use the website. We do not use this service for logged-in users. We have not allowed Google to use the Analytics information obtained for other Google services, and we anonymise IP addresses. The information collected by Google is transferred to and stored on servers in the United States. We have a data processing agreement with Google. The information collected by Google is anonymised as much as possible. We have no influence over the use of the data by Google and/or third parties. Google may share this information with third parties if legally required to do so, or to the extent that third parties process the information on Google's behalf. Google adheres to the privacy principles and is affiliated with the Privacy Shield of the US Department of Commerce and the European Commission. For more information on this data processing, you can read Google's privacy statement.

You can adjust your browser settings regarding the use of cookies if desired. You can also manually delete cookies. This information can be found in your browser's manual.

Your Rights

If you have provided us with personal data, you have various rights you can exercise. You have the right to access, rectify, and delete your data. You can also request that we transfer your data to you or another party, or to restrict data processing. You are also free to object to the processing of your data. Additionally, you can withdraw your consent for data processing at any time. You can make your request known by emailing us at info@tandartspraktijkhofland.nl or by contacting us by phone at: 071-576 19 61. We aim to respond to your request within 14 working days.

Submitting a Complaint to the Data Protection Authority

If you are not satisfied with how we handle your data, you can submit a complaint to the Data Protection Authority. You can find the contact details for the Data Protection Authority here: https://autoriteitpersoonsgegevens.nl/nl/zelf-doen/privacyrechten/klacht-over-gebruik-persoonsgegevens

Changes to this Privacy and Cookie Statement

We reserve the right to amend this privacy and cookie statement. These changes will be announced via our practice website. We recommend that you regularly review this statement to stay informed of any changes.

Our Contact Details

Do you have any questions or comments after reading this privacy and cookie statement? Please contact us using the details below:

Tandartspraktijk Hofland
Het Wedde 99, Voorschoten
Tel: 071-576 19 61
Email: info@tandartspraktijkhofland.nl