If you ever feel that we have not informed or treated you properly, please speak up! Request a discussion with us. Your dentist can then explain the reasons behind their actions, and together you can work towards finding a solution.

If you cannot resolve the issue together, you can seek advice from the Dental Information Point (TIP) by phone. The TIP was established by our professional organisation, the KNMT. If this still does not provide a satisfactory solution, you can use the KNMT complaints procedure, which we are affiliated with. This includes two options: mediation and formal complaint handling, leading to a decision.